Terms of Service (TOS) agreement for ordering proxies through seo-proxies.com
Provider: The provider is the legal person/business selling this services. (seo-proxies.com), namely Smart Solutions IT LLC
The user: The user/customer is the legal person which has subscribed to the services.
Only the user himself is allowed to use the services. If the user is a registered business entity authorized
employees or agents of that company may also use the services.
Permitting third parties access to the services without the providers written permission is a violation of this TOS -> see section "Terms Violation"
The user has to provide valid and complete personal and business information.
The user agrees to read and respond to the providers messages received on his email accounts (the paypal primary account as well as the account used to register for the providers service) within two business days.
Terms: The duration of our services are defined during the order (subscription terms) process, the user may choose between automated renewal or single payment.
Non renewing (single payment based orders) do not renew automatically, the providers service ends with the expiration of the license.
The user agrees that our services can not be canceled during a billing period, this is usually one month. Cancelations always and only affect the next billing period.
Begin of service: All licenses are object of human verification which takes up to two business days.
This 2-day period begins as soon as the user has paid his service fees and confirmed the order through a link [automatically created email].
An account may remain in a pending state after activation in the case the user has not answered important questions until the situation is resolved.
All questions will be asked through support tickets written to the users registered email account.
Cancelation: Cancelation can happen through email, support ticket or through the payment provider.
Cancelation has to be received before the next payment is due.
Refunds: There is a no refund policy, a refund is not possible for the billing cycle.
Disputes: Any disputes regarding billing are to be sent through email to our customer service.
Opening disputes through paypal or requesting credit-card chargebacks are a violation of our TOS -> see section "Terms Violation"
Replacements: IP replacements can not be ordered on a regular base, they require an explantion and each IP costs a fee of 3,50 USD to be replaced.
The reason for this is that our IPs are a limited resource and we do not resell a used IP address for years.
Payment: All payments are in the sole responsibility of the customer.
Laws: The user agrees to abide by all domestic and foreign laws (when accessing foreign services through our IP-service).
The provider has the right to send available private information of the user to US or EU law enforcement officers upon request.
We do not tollerate any sort of criminal activity through our services.
Security: The user agrees that we can not promise that the customers information, including passwords, will not be compromised.
This is a risk of any online data transmission, the user agrees that it holds the service provider harmless in the event of any security breach to the customers data or information.
The user is advised to choose different passwords for different online services.
Limitation/Disclaimer of Liability: The provider is not liable for protection or privacy of electronic mail or other information transferred through the Internet or any other network the provider or its customers may utilize.
The provider does not represent or warrant to user that user will receive continual and uninterrupted service during the term of this Agreement.
In no event shall the provider be liable to the user for any damages resulting from or related to any failure or delay of provider to provide service under this agreement if such delays or failures are due to strikes,
riots, fire, inclement weather, acts of God, theft or vandalism or other causes beyond the provider's control, as defined by standard practices in the industry.
Such failure or delay shall not constitute a default under this agreement.
Indemnity: The user agrees to defend, indemnify and hold the provider harmless from and against any and all claims, losses, liabilities and expenses (including attorneys' fees) related to or arising out of the services provided
by the provider to the user under this agreement, including without limitation claims made by third parties (including customers of user) related to any false advertising claims, liability claims for products or services sold by user,
claims for patent, copyright or trademark infringement, claims due to disruption or malfunction of services provided hereunder, or for any content submitted by user for publication by the provider, but excluding those related to the negligence of the provider.
IP-addresses: The provider maintains control and any ownership of any and all IP numbers and addresses that may be assigned to the user and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses.
The provider promises that exclusive IPs assigned to the user are not shared with any other customers.
Terms Violation
Any breach of this TOS is a breach of the relationship between provider and customer, and subject to immediate termination, without notice or refund, at the provider's sole discretion.
A fee of 19 USD may apply when terminating a customer account due to TOS violations.
A reactivation fee of 49,99 USD may apply to activate a previously terminated account or license.
The customer is not allowed to create any more accounts or order licenses without written permission after his accounts or licenses have been terminated due to TOS violations.
Acceptable Use Policy (AUP)
Possible violations of the AUP:
Copyright and property right violations, Unsolicited Email, any illegal activities, spamming, child pornography, threats and harassment, fraudulent activities, denial of service, malware distribution, phishing, impersonation of any other person, violation of domestic or foreign law.
It is not acceptable to use one or multiple IPs for a massive amount of requests to another server/service as this will lead to a block/blacklist of the violating IP.
The provider reserves the right to push legal actions against users causing troubles by violating the AUP or TOS.
Violation of foreign TOS: The user may not break foreign TOS in case the likely result is a ban of the provider's IP-addresses.
Traffic and bandwidth: the traffic customers may generate is based on "fair use" terms. High traffic requirements require written permission from the provider (email or a customized license).
"Fair use" means that the provider compares the users traffic with the average traffic of similar licenses, if the user requires twice or more the amount of data traffic he will be notified for overusage, the license can also be put on hold or terminated based on the overusage severity.
API and license usage: The API usage is based on "fair use" and depends on license size to protect the providers high IP quality.
Spamming software, especially xrumer and scrapebox is strictly forbidden.
Any breach of this AUP is a breach of the TOS between provider and customer, and subject to immediate termination, without notice or refund, at the provider's sole discretion.
Termination of service: The provider reserves the right to terminate the customers service at any time.
In case of a violation of the AUP there will be no refund on any fees or costs.
In case of no violation of TOS or AUP the customer will receive a refund for his remaining license time. Setup costs are not refunded in any case.
Changes of AUP: The customer agrees that the provider may change the AUP without prior notice.
Severability: In the event any term or provision in this AUP is found by a tribunal of competent jurisdiction to be invalid, the remainder of this AUP shall remain in full force and effect
